A Powys woman says she was left in severe pain for more than 12 hours amid problems with emergency care at the Royal Shrewsbury Hospital.
Annabel Grosvenor from near Newtown spoke out after a Channel 4 Dispatches documentary raised issues with the A&E department last month, including the long waits in the so-called "fit to sit" area for patients who are able to sit down.
She has been to A&E 10 times in as many months since having her gall bladder removed.
And she says that during those visits she has been left surrounded by containers of vomit and repeatedly left without pain relief.
“I had to wait overnight on one occasion before they gave me any morphine for my pain," she said. "I assumed it was because they thought I was coming for drugs and didn’t want to make a fuss. However, after seeing the Dispatches documentary that was quite wrong.
“I once spent 12 hours in fit to sit and on one occasion I had to sleep in the chair overnight, I dragged the chair together and slept the best I could all whilst being very unwell.”
Ms Grosvenor spent time in the department with a bleeding canula, and has warned the documentary's issues around long waits reflect her own experience.
Ms Grosvenor has raised concerns her lack of pain relief may be a result of policies in the hospital.
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“On another occasion I was shaking and moaning and begging for pain relief,” added Ms Grosvenor.
“They had to use several different drugs and doses but worse still is that I said to the nurse, in the midst of moaning and tears coming down my face from the pain, ‘please don’t leave, I’m so scared’.
“To which, she patted me on the arm and said ‘you’re alright’ and walked off.”
Ms Grosvenor and her partner have also been left out of pocket by frequently paying for trains and taxis and on one occasion renting a room at a hotel as the hospital told her not to be too far away.
A spokesperson for The Shrewsbury and Telford Hospital NHS Trust (SaTH), said: “We are unable to comment on individual cases. We are very sorry if Ms Grosvenor has experienced anything less than the quality care we strive for, and we are determined, working with partners, to improve the care and experience for everyone.
"Along with other hospitals, our Trust is facing significant challenges with urgent and emergency care.
“If Ms Grosvenor would like to get in touch with our Patient Advice and Liaison Service (PALS), we can then look into the concerns raised.”
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