A Powys family has spoken about their "devastation" after their £9,500 holiday was cancelled after they were caught up in the UK airport chaos.

Kelly Price, who is originally from Llanfyllin, and her husband Wayne should have flown out last week during the half term holiday from Birmingham Airport to celebrate their long-awaited honeymoon in Turkey with their three young children: Penny, two, Stanley, three, and Austin, nine.

However, after travelling from their home in Builth Wells, the Price family faced hours of delays at the airport with only text messages from travel company Tui keeping them updated about the disruption before being told they were expected to fly the next morning.

"So after leaving at 9am for our 12-day holiday to Turkey we then waited in the airport from 12pm to 7pm to be delayed and delayed, with not a Tui agent in site in the whole airport," she said.

"No vouchers nothing at hand."

After being bussed out to a hotel near to Birmingham Airport, the family received a text message that they had been dreading; that their dream holiday which had been postponed twice during the coronavirus pandemic was cancelled.

Kelly said: "Safe to say we were devastated! The kiddies had been looking forward to this for so long, plus it’s our honeymoon, and they’ve waited around all day excited! They’ve been stars but lots of tears."

The family had already experienced a "nightmare" situation when a passport arrived days before flying. Kelly said the family have yet to receive a refund from Tui.

"Let’s just hope they pay us back our money plus more," she said. "We had an awful time with Tui."

But the family were able to fly out to Turkey with another holiday company and with the help of Kelly's dad who stepped in to save his daughter's honeymoon.

Kelly added: "It was Austin’s birthday the day before we flew and Stan's fourth birthday today. In the end we were so upset that we booked with Jet2.com and flew out on June 4 and here for 10 nights.

"I've still not had money back though. As it was the boys birthdays and our honeymoon my dad paid for us to try and go again and hopefully if we get the Tui money back we can pay him back."

Travel agents are being inundated with telephone calls from customers worried that their summer holidays will be disrupted as flight chaos continues.

Thousands more airline passengers saw their travel plans thrown into disarray this week as the sector struggles to cope with staff shortages.

In recent months many passengers whose flights have gone ahead reported being stuck in airport queues for several hours.

In a statement following recent disruption, Tui said: "We would like to apologise to our customers who have experienced flight delays and cancellations in recent days.”